General Shipping Info
All fabric, pillow and bedding orders ship within two business days via FedEx. All furniture orders ship via freight companies that specialize in high end furniture delivery. A shipping quote is the first step of the purchasing process and required to reserve the item.
Fabric, pillow and bedding
FedEx Ground delivers in approximately 4-8 working days. Express delivery services of overnight, two-day and three-day delivery are available. Payments received by 1p.m. (CST) will be shipped the same business day for Express Services.
All shipping time and cost estimates are tailored to the piece, its proximity to you and the services available in your area. There are several delivery options to fit your needs; however, all may not be available depending on the agency’s services in your area.
Curbside (drop-off is not inside delivery, no uncrating, etc.)
Inside (delivered inside and placed in the home or office)
Receiver (delivered to a receiver with dock, no uncrating)
Residence (delivered inside and placed in the home or office)
Regular Ground Shipping
Residential shipping requires additional information regarding truck accessibility, flights of stairs, doorways and elevators. If needed, we will contact you with additional questions to ensure an accurate quote.
Step 1: Request shipping quote / reserve item
In order to reserve or purchase an item, a shipping quote must be requested. Enter the shipping address and select your delivery preferences. Submit the shipping quote request to save the item to your account. You will receive an e-mail confirming that the item is being reserved for you. The item’s image and its current status will also appear under My Account.
Step 2: Accept shipping quote via email
Within a day or two, you will receive an e-mail from OffTheFloorNow.com with your shipping quote. This e-mail will be sent to the e-mail address you used to create your online account.
You have 48 hours to approve the quote and pay for the item on reserve. (*Fabrics–If requesting a cutting for approval, you have 10 days to approve the quote and proceed with payment.) If not processed in the allotted time, the reserve will automatically be released. In your account, you can track the remaining time available by the countdown clock located below the reserved item’s image.
Step 3: Checkout notification via email
Click the link provided in the “Shipping Quote/Checkout Info” e-mail to proceed to the checkout page for your order. You may also access the Checkout page from your online account by clicking the reserved item’s image. We accept VISA, Master Card, Discover and American Express. You will be asked to agree to our return policy as part of the checkout process. Once complete, you will receive an order confirmation e-mail.
The individual manufacturers represented on OffTheFloorNow.com personally
inspect their items based on specific criteria. Each piece receives a finish
and fabric rating as well as overall rating with the finish and fabric
conditions taken into account.
Off The Floor Now
4 = Excellent 3 = Good 2 = Fair 1 = Poor
Business Name: OffTheFloorNow.com
Address: 308 West Mill
Website URL: http://www.offthefloornow.com
Website email: firstname.lastname@example.org